If our customers are for any reason dissatisfied with any item purchased online, you may elect to return to Sissel Africa , subject to the below conditions:

  • Item is within 30 days of purchase.
  • Item is in the original, factory-sealed undamaged packaging ( Unused ) 
  • The customer has the proof of purchase on hand.
  • All return and refund requests will be subject to an assessment before any outcome is provided to a customer.
  • Items We Do Not Accept for Exchange/Refunds:
  • Before or After the 30-Day Purchase Period:
  • Used apparel, and used accessories.
  • Defective products can be returned up to 3 months after the delivery date by contacting Brian.Lonero@Sissel.com , a team member will gladly assist and advise accordingly.
  • A “Defective Product” contains a material imperfection in the manufacture or design that renders the product less acceptable, useful, or safe than reasonably expected, under the circumstances. A
  • product is in a defective condition if it is dangerous to the user or the consumer when used in the prescribed way and/or for the purpose for which it was manufactured or designed.
  • The product must be defective in itself (due to manufacture or design fault) and not damaged due to inappropriate use.

When returning a product after the 30-day standard returns period, a customer must provide full reasons for alleging that the product is defective, and comply with the standard returns policy, including stating how the product was utilized during the period that it was in the customer’s possession and provide images of the item in question.

If the item in question is deemed to not have any defects or deemed defective due to misuse, a refund or exchange will not be granted, however, the customer may be quoted on repairs for the unit.

Payment options accepted Payment may be made via Visa, MasterCard, or American Express, or by bank transfer into the Sissel Africa bank account, the details of which will be provided on request.

Card acquiring and security: 

Card transactions will be acquired for Sissel Africa via Payfast (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. Payfast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.

Merchant Outlet country and transaction currency: 

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Sissel Africa takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Sissel Africa chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Sissel Africa, Unit 72 The Old Timber Yard, 27, 7th Avenue, Maitland, 7405, Cape Town, South Africa

Variation

Sissel Africa may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Lonero Family private company based in South Africa trading as Lonero Trading and with registration number 2010/031284/23.

Best Regards
Brian Lonero
International Sales Manager